Get into the Outdoors Return Policy, GITTO Return Policy, GoGITTO Return Policy


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Return Policy

*** Rental Items Return Policy ***

To return our rental gear to us, simply place the gear in the shipping box in which it arrived, affix the pre-addressed return sticker to the box, and return it to a UPS location of your choice, for shipment back to us.

Gear is to be clean, dry, and boxed, then returned to a UPS location one day following your trip, or additional rental cost may be incurred. You may use the same shipping box in which the gear arrived, or you may purchase a new box at UPS.

Please assure the UPS representative provides you with a receipt after accepting the package from you. Retain this receipt for your records as it will be your proof that you returned the gear for shipping, one day following your trip, and will protect you against any additional rental charges if there is a delay in our receipt of the items. If there is a delay in our receipt of returned items, and you cannot provide this form for verification of shipment, you will be charged an additional days rental for each day the gear is late in return, excluding the actual shipping days.

** Please Note **

You are responsible for assuring UPS scanned the return package into their system and provided you with a receipt. Once scanned into the UPS system, you will not be charged for any delay in return of equipment to GITTO.

*** Purchased Products Return and Exchanges. ***

If you purchase a product and you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for unused items returned within fourteen days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than fourteen days after the purchase date will be in the form of a credit redeemable on your next purchase. If the item has a manufacturing defect, return the item to us and we will send a replacement item to you at no additional cost. However, the original shipping charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred.

We reserve the right to require identification, proof of purchase, or additional verifiable information to help GITTO locate the purchase in our records.

If a gift certificate or card, voucher, coupon or payment mechanism other than a credit or debit card was used to pay the original price, or if the purchase was part of a special offer that is not in effect when the return is made, we may give you a merchandise credit. After we have received your valid return, we will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a non-transferable gift certificate or gift card, a credit to the payment card used to pay for the product, a check, or another remedy that we determine in good faith is appropriate in the circumstances. If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions, including (without limitation) basing our response on the current sales price.